Oct 3, 2026
The Post-Sale Coordination Tax
A practical model for finding where TAM and CSM capacity disappears before you automate anything.
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Ideas about post-sales, AI and better ways of working.
Practical thinking on how post-sale work should change as AI changes what is possible.
Sep 26, 2026
Why AI Meeting Summaries Don't Fix Post-Sales Work
The real constraint is often workflow design, not note taking.
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Sep 26, 2026
Your Technical Account Manager Doesn't Have a Productivity Problem
When one person becomes the routing layer for every customer need, personal productivity cannot solve the system problem.
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Sep 26, 2026
Stop Making One Person Carry All the Customer Context
Customer context should be available to the teams that need it, not carried from team to team by one person.
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