About Opscale
Post-sale teams have become the place where organisational complexity lands.
Companies add customers, tools, processes and data, then rely on experienced customer-facing people to hold the system together. Opscale works on that problem.
01Daniel Butler, Founder
Opscale is my independent consulting practice.
I've spent more than 20 years in enterprise technology, from managed services and service operations through cloud architecture, cybersecurity and enterprise Customer Success.
I've worked inside major technology companies and with large enterprise customers. Across those roles, I've repeatedly seen the same pattern: experienced customer-facing people become the human integration layer between customers, Support, Product, Engineering and Sales.
I started Opscale to work on that problem directly: simplify the work, improve how context moves across teams and use AI where it materially improves the workflow.
- Experience
- 20+ years in enterprise technology
- Focus
- Customer Success, TAM, cloud and security operations
- Credential
- CISSP
- Based in
- Sydney, working globally
02How I work
Small by design.
Independent
Advice starts with your situation and the outcome you need, not a software catalogue.
Hands-on
You work directly with the person doing the discovery, redesign and advisory work.
Measured
Every engagement starts with agreed measures and reports against them.
Practical about AI
AI belongs where it improves the workflow, reduces coordination or makes better customer context available.
Let's talk
If your post-sale team is carrying more than it should, tell me what's happening.
A short note is enough. I read every message myself.